Hosting & Support

Peace of Mind.

Salient’s support team provides clients with a new level of reliability. We deliver the highest quality user support and proactive monitoring of your Salient system’s infrastructure and integrity.

 

Support and Maintenance:

  • Phone support
  • Prompt correction of any critical software errors
  • Server software & license updates provided
  • Periodic upload logs for system evaluation

Managed Services:

  • Basic user assistance and navigation help
  • 24/7 server monitoring
  • Validation of integrated data feeds with e-mail alerts
  • Handling of interface design issues when source data changes
  • Supplying change documentation regarding design enhancements
  • Installation of software updates and license renewals
  • Sweeping all error logs and debugging data issues
  • Salient user monitoring and reporting for higher security assurance
  • Creation of compressed backup files

Hosting Services:

  • Secure, state-of-the-art facility
  • Proactive monitoring of system’s hosted infrastructure
  • Reduce your investment in infrastructure
  • Guaranteed 99.9% uptime

Administration Services:

  • Verify system updates and server availability
  • Perform diagnostic analysis of server performance
  • Optimize server performance / parameters
  • Escalate maintenance of hot-fixes, patches, and scheduled upgrades exclusive to Salient solutions (software, utilities, and tools)
  • Coordinate SIM upgrades for rollout to your user community
  • System upgrade services